Refund & Cancellation Policy

1. Purpose & Scope

This policy explains when learners are eligible for a refund, how to request one, the timeline for processing, and what happens for programs that are non-refundable or governed by different terms. It applies to all learners enrolled in a paid program unless the specific course page states otherwise. By enrolling in a program, you agree to the terms set out below.

2. Work-Back Guarantee (Applicable Programs Only)

Certain programs include a Work-Back Guarantee. Unless otherwise stated on the course page, Week 1 of the program consists of the first two (2) sessions. The guarantee applies when the learner meets all of the following conditions:

• The learner has attended the live sessions, or watched the recordings, of both sessions in Week 1 (the first two sessions of the program).
• The learner has attempted the core build tasks assigned for those Week 1 sessions.
• The learner submits a refund request in writing before the start of Week 2.

In short: complete Week 1 (2 sessions), attempt the tasks, and if the program isn’t the right fit, request a refund before Week 2 begins. Requests submitted on or after the start of Week 2 will not qualify.

2.1 How to Submit a Refund Request

• Email our support team (see Section 7 for contact details) with the subject line “Refund Request – [Program Name]”.
• Include your full name, registered email address, enrollment/order ID, and the reason for the request.
• Submit the request before the start of Week 2.

3. Refund Response & Processing Timeline

We will respond to a submitted refund request within four (4) to five (5) working days. If the request is approved, the amount will be credited back to the original payment method within seven (7) working days of approval. Actual credit to your account/card statement may take a few additional days depending on your bank or payment provider’s own processing times; this portion is outside our control.

4. Programs Without the Work-Back Guarantee

Programs that do not explicitly mention the Work-Back Guarantee are subject to the refund policy displayed on their respective course pages. Every course page clearly states its applicable refund terms, which may include a different refund window, a partial-refund/tiered structure, or a strictly non-refundable policy. Please review the specific course page before enrolling.

5. General Cancellation Terms

• Cancellations initiated by the learner outside the windows described in Sections 2 and 4 are not eligible for a refund, unless required by applicable law.
• If we cancel or reschedule a cohort/session due to unforeseen circumstances (e.g., low enrollment, instructor unavailability), affected learners will be notified and offered a full refund or a seat in the next available cohort, at the learner’s choice.
• Access to paid content, community channels, and certificates may be revoked once a refund is approved and processed.

6. Non-Refundable Circumstances

Refunds will not be granted in the following situations, regardless of the program’s stated guarantee:

• The request is submitted on or after the start of Week 2.
• The learner has not met the attendance/viewing and task-attempt conditions required under the Work-Back Guarantee.
• The program is explicitly listed as non-refundable on its course page.
• The request relates to a change of mind after the eligible window has closed, or to reasons unrelated to program quality (e.g., personal scheduling conflicts arising after enrollment).
• Any suspected misuse, fraud, or violation of program terms during enrollment.

7. How to Contact Us

For refund requests or questions about this policy, email our support team at hello@thefriday.ai with your enrollment details. Written requests submitted through this channel are treated as the official refund request for the purposes of the deadlines in this policy. We will respond within 4–5 working days.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The version in effect at the time of your enrollment, together with the terms stated on your specific course page, will govern your refund eligibility. Material changes will be reflected with an updated “Effective Date” at the top of this document.

9. Governing Law

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in India.